Hope Springs Recovery Center
Effective Date: 2.10.26
Last Updated: 2.10.26
At Hope Springs Recovery Center (“we,” “us,” “our”), protecting your privacy and safeguarding your personal information is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.hopespringsla.com (the “Site”) and when you interact with us for services including Partial Hospitalization Program (PHP), Intensive Outpatient Program (IOP), therapy, case management, and related care.
By accessing or using our Site or services, you acknowledge that you accept the practices described in this policy.
1. Information We Collect
We collect information that you provide directly to us, and information collected automatically as you use the Site.
A. Information You Provide
You may provide personal information when you:
This may include:
B. Information Collected Automatically
We and third-party service providers may collect information about your browsing activity using cookies, web beacons, and similar technologies, including:
This information helps us analyze trends and improve the Site.
2. How We Use Your Information
We use the information we collect to:
• Respond to your inquiries and provide services.
• Manage and deliver treatment programs, appointments, and support.
• Communicate with you about updates, reminders, or changes.
• Improve our Site, content, and services.
• Comply with legal and regulatory requirements.
We may also use aggregated or de-identified data for any lawful purpose.
3. How We Share Your Information
We may share your information with:
• Service providers who help operate the Site or manage services (e.g., hosting, analytics).
• Healthcare and care coordination partners, as appropriate for treatment delivery and continuity of care.
• Insurance and billing partners when necessary for claims and coverage verification.
• Legal or regulatory authorities, when required by law or to protect rights and safety.
We do not sell your personal information to third parties.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and collect usage data.
You can manage cookie preferences through your browser settings, but disabling certain cookies may affect Site functionality.
5. Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, or loss. Despite these safeguards, no security system is absolutely perfect.
6. Third Party Links
Our Site may contain links to external websites not operated by us. This Privacy Policy does not apply to third-party sites, and we are not responsible for their content or practices. We recommend reviewing their privacy policies.
7. Children’s Privacy
The Site is intended for use by adults. We do not knowingly collect personal information from children under the age of 13.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to:
• Access or correct your information.
• Request deletion of certain data.
• Opt-out of non-essential communications.
To exercise these rights, please contact us as described below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top will reflect the latest revision. Continued use of the Site after updates constitutes acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, contact:
Hope Springs Recovery Center
Email: contact@hopespringsla.com
Phone: +1 (818) 767-4075
Website: www.hopespringsla.com
